Terms and Conditions

Policies/Warranty:

High-quality:

American Custom Drapes manufactures drapes that are among the highest quality available on the market.

We specialize in long-lasting and highly-durable products; we do so by carefully selecting each and every component that makes up our draperies. This begins with fabric of the first-quality instead of inferior, seconds, or shoddy material.

 

American Custom Drapes uses the following:

Steel-plated pins/hooks at the top of the drapes.
The strongest and most easily cleaned crinoline or stiffener in headings.
Ultra-strong, sun-resistant thread so drapes last longer.

At American Custom Drapes we provide high quality, great service, and factory-direct wholesale prices. These are the same discount savings we provide retail stores and interior decorators!

 

Production and Shipping

Many of our products are custom-made to your exact dimensions/sizes, quantities, and specifications. Custom-made orders can take between Three to Four weeks (or sometimes longer, depending on customer-needs). Some fabrics must first be made at a textile mill and then shipped to us before we can produce your order. As an option, you may always select a faster fabric (one already on-hand) by calling us. You may also choose a rush order with guarantee fee. In most instances, this will expedite your order. In most instances, rush orders ship within two weeks. Please feel free to call our Customer Service for Status Updates or assistance with your order.

Some factors out of our control result in production delays, such as larger numbers of orders being processed; textile mill delays due to specially-woven drapery fabric; and third-party transit delays. In the case of such delays, we will process orders as quickly as possible, prioritized by the date your order was placed.

Shipping location influences how long an order takes to arrive. Guaranteeing a precise delivery date is often difficult.

If you should require your drapes more quickly, you may choose to request and pay for alternate rush delivery options. Detailed descriptions of each shipping option, along with terms, conditions and costs are available at the USPS Website. Unless you specify otherwise, we ship all orders through USPS (United State Postal Service). USPS typically provides excellent, fast, and efficient service. USPS delivery times are usually between two to ten days from the date the factory actually releases your order.

Please note that free-shipping promotions do not include Hawaii or Alaska, nor are express shipments available for these two states. Regular shipping fees will apply, and 20% of the product cost will be added to compensate for the additional freight expenses. Express shipments are not available to Alaska or Hawaii. American Custom Drapes does not ship either outside the US, to APO/FPO addresses, Guam, or Puerto Rico. Any shipping charges for items outside of USPS size restrictions will be quoted on an order-by-order basis.

 

Sales Tax

American Custom Drapes is located in the State of California, so orders shipped within California will have 7.25% sales tax added.

Payment

All orders with American Custom Drapes begin as soon as each order is paid. The following cards are accepted: Visa, MasterCard, American Express, and Discover.

 

Lifetime warranty (Yes, forever!)

A) The warranty

The American Custom Drapes lifetime warranty guarantees your drape will be free from defects due to faulty workmanship or materials. American Custom Drapes certainly stands behind our high-quality and very popular drapes. Our thousands of satisfied customers can attest to this!

B) Our obligation to you

At the time our company receives a claim covered by this warranty, we will either repair or replace (at our discretion) the drape found to be defective in terms of poor workmanship or material. There will be no extra charge for this repair or replacement; American Custom Drapes will pay to ship the product back to you anywhere in the US, excluding Hawaii and Alaska.

C) Warranty limits

The American Custom Drapes Lifetime Warranty does not apply to any drapery or parts thereof which fail due to accident, damage, alteration, improper use, abuse, neglect, normal color fading due to sunlight, exposure to harsh or severe conditions, or failure to follow American Custom Drapes instructions for measuring, installing, cleaning, or operating this product. This warranty applies to the original customer/installation with proof of purchase, provided that the product is measured and installed according to the product instructions.

Color Variations

We make every attempt to portray and show our drape fabric to you as accurately as possible. Inevitably, however, some variations in color and hue occur due to: individual computer monitors; a material’s dye lot variations; as well as pattern subtleties and shading, textures, and coloration that are difficult to fully discern in a photograph.

The computer images of our fabrics have been sufficient for most customers to make their purchase. As our drapes are custom-made, they cannot be returned for the reason of slight color variation. If you need one, you may request a sample of the material before your order is manufactured. But please remember that the sample product you receive may vary in dye lots.

Normal/Natural fabric imperfections

We at American Custom Drapes select the finest, first-quality fabrics only. Still, there are normal slight blemishes, imperfections, slubs, nubs, weave variations and dye lot changes in drapery materials. This is considered normal and are a natural part of the weave and fabric. As these normal variations should not be seen as unusual, they do not represent valid reasons for a return, repair, or exchange.

 

Cleaning

American Custom Drapes recommends you clean draperies as seldom as possible. We further recommend you dust or vacuum an as-needed basis. Some of the “life” from a drape may eventually be removed through frequent or repeated cleanings. This leads to limpness to the material. Some drapes fabrics are washable, but dry cleaning is the preferred method for cleaning. Dry cleaning is gentler and less harsh compared to washing.

American Custom Drapes further recommends using dry cleaners who specialize in draperies. These dry cleaners are best equipped to minimize shrinkage, to handle your drapes gently, and to manage the specifics of drape cleaning. Needless to say, American Custom Drapes is not responsible for dry cleaner results. Their cleaning process, temperatures, equipment, etc., are not within our control.

 

Returns and Exchanges

Our products are not returnable except under the provisions in our Lifetime Warranty. This is the case because American Custom Drapes manufactures all of our custom-made drapes individually. We do this using the specific measurements of your window or windows, and these are often unique to you.

However, should you make a measurement error, American Custom Drapes, may repair (not refund), when possible, your measurement error to the new size you need. In such instances, the customer would pay for the shipping both to and from our factory and the cost to repair your drapes to the proper size. Orders cannot be canceled or changed once production has begun.

 

Errors and Omissions

While American Custom Drapes has tried very hard to ensure the accuracy of the product information on our site, we are not responsible for typographical errors or technical inaccuracies.

American Custom Drapes disclaims liability for misprints, incomplete, stale or otherwise inaccurate pricing distributed or provided by other parties or web sites including, but, not limited to shopping, search or comparison engines or similar entities on web sites other than americancustomdrapes.com. In the event that another entity provides inaccurate pricing for any reason, American Custom Drapes’s price listed at americancustomdrapes.com at the time of order will prevail. Further, American Custom Drapes reserves the right to change its prices at any time without notice.

 

Trademarks and Copyrights

American Custom Drapes, the American Custom Drapes logo, and the design elements within the site are claimed trademarks of America Custom Drapes. Everything you at this web site is Copyright, 2017, American Custom Drapes, unless otherwise specified. All Rights Reserved.

All other product names and company logos are the trademarks of their respective owners.